Frequently Asked Questions

Is Dremus like web hosting? Does it include web hosting?

Yes it does include hosting and it's very similar actually to web hosting - some people call Dremus a 'next generation' hosting solution because of all the built in goodies that it comes with (along with the hosting).

Is Dremus XHTML compliant?

Yes it is. We adhere to strict XHTML standards, making your shop accessible on all browsers for all your customers.

Can I use my own web address? Or do i need to use wxyz.dremus.com?

You can use your own web address, also called a URL or domain name. Or you can re-delegate your domain and use our DNS servers. You can also create an A-Record in your existing DNS service to point your domain to your new site at Dremus - it's up to you.

Can I run Dremus on my own servers?

Dremus is a hosted service and is not available as a download, so you can't install it on other servers. Trust us - this is a good thing. Managing, configuring and maintaining servers is hard work.

I've already got a CRM solution that works for me. Can I still use Dremus?

Yes, but you won't get the full benefit of having everything 'all-in-one'. You'll need to import and export contact information back and forth between the systems in order to use our built in email marketing solution, for example. If you've got some programming skills and some spare time, there is an API built in to help you sync your customer databases that you can leverage.

Am I locked in to Dremus if I start using it? How do I get my customer data out?

No. Dremus doesn't believe in 'locking' people in. You can use the built-in report generator to export all your customer data, including ecommerce orders.

Is there a limit on the number of catalogues or products in my online shop?

No. You can have as many catalogues and products as you like.

Can I sell electronic products such as eBooks and MP3's?

Yes. With Dremus you can sell both physical goods and electronic products. With electronic products you can also set rules as to how many times they can be downloaded after a customer purchases them.

How can I collect payments on my shop?

There are a number of ways you can collect payments on your online shop. You can use any of the existing payment gateways already supported, for example Authorize.net, Payment Express, PayPal and many more. Or, you can use the Dremus Merchant payment service where we accept payments on your behalf and transfer the sale proceeds to your bank account the next business day. You can also enable customers to choose to pay by Cheque, Bank Transfer or COD.

How does Dremus handle shipping and handling costs?

Dremus allows you to activate as many Shipping Options as you like, for the countries that you sell your products in. Your customer simply selects the appropriate options at the check out! You can also configure shipping options so only the relevant options appear that meet the weight and volume of the current products in the cart.

How can I customize the look and feel of my shop?

Dremus provides a high degree of customizability. This means you have complete control over every element of your online shop allowing you to tailor it how you like. This includes colours, layout, CSS and more.

Do you take a cut of my online sales?

No. Dremus doesn't take any cut from your sales. However your payment gateway or your bank may charge you a fee to process your payments.

I've already got an e-Commerce solution, but I want to try Dremus. How can I migrate?

Getting started with Dremus is easy. Simply export your products from your old system and arrange them into the import file format. You can then import this file and have your shop replicated in Dremus in a few minutes. In fact you can continue to manage your entire shop from this single Excel file. You can manage products, catalogues, prices, taxes, groupings and so forth from this file. Alternatively you can use the web-based interface to manage your online shop.